Mandarin Oriental Hotel Group has announced a number of senior management appointments.

Christoph Mares (main) has been promoted to chief operating officer, effective January 01, 2018 and will be responsible for global hotel operations as well as overseeing the operational functions of food and beverage, rooms and quality, as well as spa and wellness. Mares will be based at the group’s Hong Kong corporate office, moving from his current position in London as executive VP, operations director, Europe, Middle East, Africa and India.

Mares has more than 25 years’ experience in luxury hotel management around the world. He first joined Mandarin Oriental in 2000, and held senior management positions in the London, Paris and Munich hotels. 

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Richard Baker, currently executive vice president, operations director—Asia, has been appointed group chief relationship officer, where he will lead portfolio management and new hotel openings, while managing key owner and partner relationships. Baker (pictured below) will continue to be responsible for The Residences at Mandarin Oriental portfolio.


Based in Hong Kong, Baker has more 30 years’ experience in luxury hotel management, holding senior management positions with Rosewood Hotels and Resorts and Four Seasons, before joining Mandarin Oriental in 2006 as general manager, corporate in the Americas. He was promoted to executive vice president, operations director—The Americas in 2008, before moving to Asia in 2013 to take up his current role.

Meanwhile, Paul Massot will take on the role of group development director, responsible for driving the company’s global development strategy and development pipeline. He is based at the group’s London corporate office.

“These senior appointments will ensure that the Group is well equipped to manage its future growth while maintaining the operational and service excellence for which Mandarin Oriental is renowned,” says James Riley, group chief executive of Mandarin Oriental Hotel Group.